[EXCLUSIVE] Let common sense prevail

Daily life has been rather monotonous the last 2 weeks since the reopening of the economic activities in this country. Nobody is excited with the daily cases of positive COVID cases as proven by the sudden absence of daily viral postings of positive cases and hospital numbers. Traffic jams in the city centre have returned and weekend traffic jams on highways is now a norm.

The latest major hue and cry must be about the whisky brand Timah which was built around the story of an Englishman called Captain Tristan Speedy and making whiskeys in tin mines etc. Local politicians raised the issue that the brand owners were insensitive to local culture and religion as Timah is short form for the name Fatimah and Captain Speedy looks like a religious preacher wearing a kopiah (picture).

Pic: Focus Malaysia

Brand owners in multi racial Malaysia do have to more careful when it comes to brand names and brand imagery. What seems like an innocuous name or image would suddenly cause a big furore among certain segments of society. This is despite the fact that Malaysia is a secular society and the constitution protects the right for all citizens to live in this country, to work and conduct any businesses that does not fall foul of the law.

Any marketeer worth its salt will understand that it takes a long time and heavy investments to build a brand name. As such my advice to the brand owner of Timah is to continue using the brand name now that it is famous or infamous. This is an unexpected bonus as far as brand building is concern. The brand owner has not broken any laws and no courts in the country will agree with any such far-fetched complaints that Timah is short form for Fatimah. In fact, google ‘short form for Fatimah’ and you will find nothing on the web.

However, looking at the picture of Captain Speedy on the label, he does look like a bearded preacher wearing a kopiah. The brand owner should be conscious of this brand imagery especially when it is placed on the label of an alcoholic bottle. My advice to the brand owner is to remove the picture of Captain Speedy from the label. The image of a religious preacher on an alcoholic bottle is a no-no as far as basic packaging designs are concerned.

I certainly hope that this issue can be resolved amicably between all parties. Brand owners should not be bullied by politicians into changing brand names that are harmless and legally valid. Always remember that if you are on the right side of the law, you are protected by our Constitution and our Judiciary. But brand owners must always be sensitive to the idiosyncrasies of religious fanatics who see a devil behind every shadow. In this case, keep the brand name and remove the sensitive picture from the label on the bottle.

Looking back to 2007, the late Yasmin Ahmad directed a movie called Muallaf and her main actress Sharifah Armani had to shave her head to play her role. Pictures of her in an interview appeared and there was big uproar from the hard-line conservatives where the Mufti of Perak said, ‘Woman should have long hair. In Islam, a woman cannot act like a man and a man cannot act as a woman’. Armani was under tremendous pressure at that time with all newspapers reporting on the incident.

As Armani was the brand ambassador for Silkygirl, we had to act swiftly. After discussing with Yasmin, we decided to do a photo shoot for Armani making sure she wore a long sleeve cardigan and projected a film star with a shaven head looking confident and unshaken with our Silkygirl tag line, Unleash your confidence. Simple advertisement in black and white that was placed in both English and Malay medium. Her popularity remains intact and her later TV commercials with Mawi (our male ambassador) was such a big hit among the Malay audience.

Any major incidents will produce positive and negative publicity for your brands. As Brand Managers, you must act swiftly. If it is positive publicity, then you need to continue to accelerate the brand momentum by increasing investment in clever advertising. If negative publicity and you are not sure on how to handle the fallout, quickly consult with your PR agencies to formulate a strategy of containment.

This Timah case is interesting as they have to deal with those who are devoid of common sense. Members of Parliament should be debating on the national budget at this juncture instead of wasting precious debate time on this ludicrous issue.

I would have thought that the major discussion at this moment should be on how our government should construct a national budget that will hasten the recovery of our economy. That these MP’s should be asking the government to help raise the standards of living for the people that they are supposed to be representing.

Looking at brand names, Omar whiskey from Taiwan will face similar pressure. Importers of wine from Spain (brands like Dara), Italy (Amira, Aisha, Nur, Citra), USA (Nadia) and India (Raya) should be concerned too. If the word ‘hotdogs’ can’t survive in this country, nothing will. So hot sausage will do just fine.

But if you check the Malay-English dictionary, Timah means Tin as in alloy metal. Anybody reading it otherwise will be considered a tin head or a dim wit. Captain Speedy do look like a dimwit so it is no loss to the brand if it is discarded from the face of this earth.

We have bigger problems to worry about so let’s put a stop to this ridiculous debate. Sigh…

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

What the new normal looks like

SINCE the beginning of the pandemic in early 2020, this column has discussed “lives vs livelihoods” and the “new normal”.

Frankly speaking, all of us had no idea about the extent of the damage caused by the virus on the loss of lives, economic carnage and the drastic changes to social behavior and our way of life.

To be fair, most governments had no clue either on how to deal with the Covid-19 pandemic and the solutions were really on a “trial and error” basis, with public health policies taking precedence over economic policies.

Lockdown after lockdown has been implemented in trying to slow down the infections, but at a great cost to the economic and mental health of the citizens.

All these sacrifices would have been in vain if the approval for the vaccines had not been fast-tracked and the vaccination rate of the larger population had not been accelerated.

Malaysia is one of the few countries with a high vaccination rate, thanks to Health Minister Khairy Jamaluddin who has been responsible for the procurement and the vaccination programme.

By next week, 90% of our adult population would have received two doses of the vaccine. The government intends to allow inter-state travel and probably move the country into phase four of the National Recovery Plan or NRP.

The standard operating procedures (SOPs) will be simplified to the basic task of wearing masks, cleaning hands and social distancing of at least one metre. Citizens will be encouraged to self test, self isolate and self behave.

Having declared that this virus is now endemic to our society, we all must learn to live with Covid-19 and all its mutated variants.

Covid-19 will be treated like just any other serious disease such as dengue and other viral infections. It is now the collective responsibility of individuals and society to self manage in the prevention of the spread of the virus.

The “new normal” will most likely have the following scenarios:

Public health policies contained within the SOPs. The enforcement of the SOPs will be carried out by the Health Ministry. There will be no more lockdowns; only targeted EMCOs at outbreak clusters.

Hopefully, the enforcement officers will play an active role in advising errant businesses and individuals for not adhering to the SOPs and only issue compounds and fines to repeat offenders. No other ministries will be involved.

As the largest employer, the government must take the lead in ensuring a safe workplace by insisting that all civil servants be fully vaccinated before they are allowed back to work. Self tests for all employees every two weeks should be introduced. All frontliners at hospitals should be tested every week.

Employers in the private sector should follow the government’s lead by creating a safe environment for all staff. They should be fully vaccinated and tested every two weeks.

Yes, there will be an increase in the health cost, but it is better than being closed down or being told to operate at 50% capacity.

Employees have to play their part too. To ensure safety of all colleagues, they must be fully vaccinated and dutifully take a test every two weeks.

A safe workplace for all takes precedence over individual preference and needs. Any employee who does not follow the safety rules of the company should leave the company.

For food and beverage and retail outlet operators, it is crucial that they look after the safety of all their customers. Customers must feel safe visiting their outlets or might not return forever.

It is similar to having a clean and hygienic kitchen if you want to have repeat business. So, follow the simple SOPs diligently.

With businesses returning to normal, the biggest issue facing management is the new norm of working from home (WFH). Employees who enjoyed WFH will insist that this privilege be extended.

Management will face many arguments, from having aged parents at home to claiming no loss of productivity to being afraid of getting infected at the workplace. I see two possible solutions for management.

The first is a free-for-all scenario. Employees have the choice of WFH or working in the office (WIO). No employee is discriminated. This is the new workplace culture that the management wants to practise.

The second is having all staff back to WIO. Employers can plan an alternate-week WIO programme or have a 100% WIO policy. If you look at any appointment letter, you will see the working hours and place of work clearly stated besides other terms of employment.

These are the terms of employment which the employee had accepted. The management has the right to enforce the terms of the employment accordingly, which is all legal and above board.

I would advise employers not to practise selective WFH for certain employees. This is discriminatory and will create all kinds of problems for the management.

I am no expert in human resource legal matters but I have a good understanding of human nature and its reaction to being unfairly treated. It is better to lose a stubborn employee than to lose control of the team.

Employers/management must have a clear and decisive policy when it impacts the company culture and team morale. No individual is bigger than the team.

Discipline lost takes much effort to regain. Strong and decisive leadership is essential to steer the company through this pandemic.

Assuming the government removes all the restrictions of the last 18 months, all businesses will operate freely again with a few simple public health SOPs to follow.

Citizens too will follow the same SOPs. This is the new normal until the virus disappears from the air that we breathe.

We must all take collective responsibility to stay safe as we resume our normal life. Always remember that when the person next to you is safe, then you too will stay safe.

Real freedom is when no mask needs to be worn.

Until then, wear your mask, clean your hands and get your booster shots.

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

SMEs in dire need of assistance

ON the eve of Malaysia Day, I was delighted to share a few drinks and cigars with my two elderly sifus, Peter Khoo and TK Teo. Khoo, an accounting and tax practitioner and Teo, an experienced banker and corporate personality, have such great stories to tell with much wisdom imparted from their past experiences.

But our discussion turned sombre when I asked them how bad has this pandemic-driven recession affected Malaysian SMEs, as compared with other recessions since 1987.

Both say that the SMEs are facing the toughest challenges ever seen before.

Khoo reckons some 30% of Malaysian SMEs have closed down in the last 18 months. Teo feels that more SMEs will close down come January 2022 when the bank moratorium ends.

My hairstylist who used to have a saloon in Kota Damansara told me that more than half of the 40 over hair salons in his area have closed down in the last 18 months. Many shopping malls across the country have seen retail and F&B stores close. Not forgetting the closures of so many hotels and all tourism businesses. The list is endless. The damage is extensive.

The many lockdowns and strict SOPs have ruined many businesses. As the losses mounted, cash flow depleted super fast, defaults on bank loans reprieved by two moratoriums, savings are all used up and there is no light at the end of the tunnel for any recovery in business. Until now.

Luckily for Malaysia, our vaccination programme has been accelerated and in three weeks, 90% of our adult population would be fully vaccinated. The adult population is the working population. This has enabled the government to open up the economy gradually and come October, hopefully all sectors will be reopened and we hope that it includes allowing interstate travelling.

How can the government help the SMEs? I had asked Teo this question before we left for home.

The following day, Teo asked if I remembered about the Export Credit Refinancing (ECR) scheme which was introduced by the government after the 1987 major recession.

Of course I remembered. In the late 1980s, I was managing a rubber glove factory and had used the ECR facilities to the maximum. Upon receiving a purchase order (PO) from my customers, I could utilise up to 80% of the PO value to issue letters of credit to my latex supplier, order packaging materials and pay for the gas bills.

Upon completion of the order, the money received is first paid to the bank and the balance money is used to pay salaries. Manufacturers could borrow upfront based on a firm order so that production could proceed.

Financing cost was at 4% compared to the standard 8%-10% commercial rate of borrowing. It was a Bank Negara initiative, all ECR loans and facilities extended by commercial banks were guaranteed by Credit Guarantee Corporation (CGC), owned by Bank Negara and Malaysian banks.

Teo explains more: “As we know, SMEs are the worst hit sector during this pandemic. Most of them have no more working capital even if there is new demand for their products or services.

“Most of their existing loans have now turned into non-performing loans (NPL). So they have little chance of getting banks to extend additional facilities to them. Therefore, Bank Negara can introduce a similar funding scheme that can cater to SMEs that have contracts or orders in hand, but need fresh working capital.

“These funds can be guaranteed by CGC and also with the condition that part of the new business proceeds must be used to settle the existing NPL.”

Teo’s idea is practical and offers an amicable solution to all parties.

SMEs will get fresh loans and cash flow to proceed with their operations to fulfil orders. Banks are able to reduce the NPL impact without taking on more risks.

The government controls a quantitative easing measure that is directed at productive activities that contributes towards faster growth of our gross domestic product.

I would like to expand on Teo’s idea and suggest the following:

  • Set up a RM100bil SME revival fund. Allocate an amount to the banks based on their respective loan size to the SME sector. CGC can guarantee up to 80% of the new loans extended by the banks to existing SME customers.
  • Set the interest charged for these loans to not more than 3%. With overnight policy rate at 1.75%, there are sufficient margins for the banks to implement this scheme profitably.
  • For export business, reintroduce the ECR scheme. For domestic business with orders or contracts in hand, a similar domestic credit refinancing (DCR) scheme can be implemented. The total amount of financing should be about two to three months of rolling future sales. Assuming it makes RM500,000 monthly sales, based on 80% financing, a RM1.2mil DCR facility would be sufficient.
  • For businesses that depend on future orders like F&B and services, a one-off revival loan can be implemented. Assuming the F&B outlet can generate RM100,000 monthly sales, then an upfront RM100,000 loan repayable over three years can be implemented. This RM100,000 loan will be sufficient to kick-start the business.

Bank Negara should consult the various trade associations and banks to ascertain their needs before designing the SOP’s for the SME revival fund.

The ECR and DCR schemes can be implemented quickly and should be implemented before the moratorium expires by the end of this year.

With the economy opening up, let us hope that our government will not resort to further lockdowns because the country will plunge into an economic abyss and never recover. We also need the government to ensure proper public health policies go hand in hand with economic activities.

The Health Minister has started the vaccination of children from the ages of 12-17 years, but the speed of vaccination will depend on the supply of Pfizer vaccines, which is again delayed.

Some countries like Singapore have started booster shots of vaccines for the elderly and for cancer patients so I am sure our Health Minister will look into this urgent matter, again subject to the delivery of vaccines.

Our Senior Minister for Security has announced that the 181 SOPs will be reduced to just 10 ‘simple to understand’ SOPs.

The whole nation will rejoice when the new SOPs are announced. It should be based on vaccination status, public health considerations of wearing masks, sanitisation, social distancing and crowd control.

Further considerations will be on self testing, home quarantines and contact tracing. Generalise the instructions for businesses and citizens to follow and make SOPs simple so that it will not be misinterpreted by local enforcement officers.

Businesses should not be subjected to International Trade and Industry Ministry approvals anymore.

We should not burden the police with applications for interstate travels. The civil service must revert back to pre-Covid efficiency levels. It is unproductive to have to make a booking online for an appointment to submit a document and frustrating to see all slots have been fully booked for the next two weeks.

What used to be a simple task of going to a public service department, collect a waiting number and conducting a simple transaction on the same day, must resume immediately.

I have never seen any government departments refusing to collect taxes or stamp duties before until this pandemic.

The land office is closed, the public have not been able to get road tax since March and the Inland Revenue Department is refusing to collect cheque payments at their counters. Funnily enough, our Finance Minister was lamenting about the low collection of tax revenue.

Lastly, the plantation and the manufacturing sectors are screaming for foreign workers to be allowed entry.

Since the pandemic started, we have had net outflow of foreign workers returning home upon completion of their contracts as no inflows are allowed. Working mothers are also in search of domestic helpers since their previous helpers have left for home.

With the economy opening up quickly, we need to allow entry of new foreign workers and domestic helpers. It is a major revenue for the Home Ministry as workers levy and fees run into hundreds of million a year.

Managing this recovery will require all ministries and our civil service to work together, coordinate better and communicate with one voice. And do listen carefully to the voice of desperate SMEs and to the voice of frustrated citizens as GE15 is only two years away.

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

A much needed reset for the future

Pic: MalaysiaNow

FOR the last 12 years, I have travelled to London, mostly on Malaysian Airlines since it is a direct flight without the hassle of lost hours on transit and catching connecting flights.

Due to infrequent and few MH flights to London since the pandemic, I travelled on Singapore Airlines for my current trip, now that Changi Airport has allowed transit flights.

Dubai and Doha Airport stayed open throughout the pandemic while Changi just reopened some months back for transit passengers from Malaysia.

The airline industry has gone through the toughest period since its inception. Closed borders, changing rules on closed and open borders, safety issues of passengers and crew has reduced capacity by 80% to 90%. Cash burn velocity has been unbelievable with high capital investments with loans to service, major staffing costs and the maintenance of aircrafts.

Malaysian Airlines is lucky to have Khazanah continuing to pump in money for its sustenance. Meanwhile AirAsia is scrambling for private capital and government loans that has been supposedly forthcoming.

I am sure Tan Sri Tony Fernandes will eventually prevail, being the tenacious entrepreneur he is, once the Asean borders reopen. It will be a step by step reset for AirAsia and Tony as he spends his time in the last 15 months building his digital business.

I am not too optimistic on the future of AirAsia X as their main market, China, has closed its borders for inbound and outbound travel (due to their zero-tolerance on Covid-19) and there are no clear intentions of reopening their borders anytime soon.

The Chinese government has gone to the extent of refusing to renew expired passports since overseas travel is not allowed. In the last 15 months, world tourism has been short of 120 million big spending Chinese visitors to their countries.

Meanwhile in the United Kingdom, citizens were travelling for their summer holidays to European countries that do not impose quarantine measures and reciprocal non-quarantine requirements when returning as long as one is fully vaccinated. Countries like Greece and Spain, who depend on tourism dollars, have reset their Covid-19 policies to simply kick-start their tourism industry.

Domestic tourism in UK picked up tremendously with many hotels, lodges and Air BnB accommodations fully booked throughout August.

As I walked the popular shopping streets in London, many retail shops and restaurants remained shut with no new tenants forthcoming. Even though the economy is fully opened, inbound tourism is badly affected with the government set to stop the furlough scheme (paying 70-80% of citizens salaries) by end August, which can only mean that another round of retrenchments is highly possible come September.

Recovery will be slow and uncertain but at least the reset button has been activated. It will be like a country suffering from a deep recession for two years and now crawling out of the woods with outstanding public health concerns.

So what can Malaysia learn from these countries as we reset our economy?

Inbound and outbound tourism will recover very slowly depending on the opening of borders by highly vaccinated countries. Domestic tourism is the low hanging fruit that can be easily plucked for instant employment opportunities and reviving the severely-hit hotels and accommodation businesses. Local spending will have a multiplier effect on small businesses along the highways and byways. Malaysian Airlines and AirAsia can start building capacity with a clear roadmap ahead.

In a webinar two days ago, Khairy Jamaluddin, who was appointed Health Minister yesterday, argued that lives vs livelihoods need not be a zero sum game as we open our economy. Once our population is fully vaccinated, we must still practice safe SOP’s of wearing masks, sanitising our hands and keeping safe distance policies in enclosed spaces. I fully agree with him.

The whole nation is struggling from pandemic and lockdown fatigue and coupled with loss of income for the poor, it is best that we find a new pathway before unhappiness turns into civil disobedience, as we have seen happening in many countries.

I will go further by proposing to our new Prime Minister and his cabinet that they replace the micro-managing SOP’s with clear broad policies with regards to public health activities and economic activities.

Not only do the SOP’s confuse the business communities and the public, the haphazard enforcement has caused tremendous damage and uncertainty. Enforcement activities should come with advice and warnings, not an immediate fine. Instead of helping a drowning citizen, the enforcement officers, clearly lacking in empathy, are taking drastic actions. On a global basis, this pandemic has exposed many weaknesses in governments in managing public health, vaccinations and livelihoods issues. It is a fact that no current government in the world, except for China and Singapore, have managed these three issues effectively. Malaysia’s problem has been exacerbated by the political crisis since the start of the pandemic.

Perhaps with Malaysia turning 64 in three days time, it is time for a reset in our national policies and strategies going forward. It must be noted that our new Prime Minister, at 61-years-old, is the first PM born after our independence and represents the new generation of leaders post Tun Mahathir’s generation of old.

It is clear that the past and current political game plan of playing race and religion cards has polarised this country. The older generation of politicians are unaware of the changing landscapes and are still stuck in this vicious cycle of money politics, corruption and power play for self interest.

The time to reset is the next General Election (GE15). In the interests of the nation, may I humbly request that the older generation of leaders step aside and allow the current generation to take over. This nation needs fresh ideas and energetic young leaders who will work in a bipartisan manner for the good of the country. Provide the opportunities for the next generation of leaders to take over come the next elections.

There is an urgent need for this nation to be more inclusive in our multi-racial landscape, reboot meritocratic policies across the entire government and civil service, besides resetting our education towards academic excellence and skill sets needed for the future.

If you think my wish is far off, my friend Yew Meng predicts that when the new generation of leaders take over in 2028, they will manage this country with righteousness, ethics and morality.

That would indeed be a major reset from what we are going through now.

Happy Merdeka to Malaysia, our beloved country.

Tan Thiam Hock is an entrepreneur. The views expressed here are the writer’s own.

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

Time to reset

EVERY time I travel to London and Europe, I have been fascinated by the rich history of the nations. When I include old civilisations like India and China, I am always amazed at how civilisations have survived countless plagues and wars.

Due to lack of science and medicine, there were high casualties of human lives in a plague pandemic. Destruction of properties and infrastructures during wars are increasingly very extensive due to bombs and missiles.

Throughout the history of civilisation, there has been different kind of plagues and the most deadly pneumonic plague was the Spanish Flu. A total of 30% of the world population or an estimated 500 million out of 1.8 billion was infected with an estimated casualty of 50 million deaths (about 3% of world population then).

Spanish Flu, also known as the 1918 Influenza epidemic, was an exceptionally deadly global influenza pandemic caused by the H1N1 virus. The name Spanish Flu is a misnomer. The pandemic broke out near the end of World War I and it was only reported by Spanish neutral media, giving the false impression that Spain was the epicentre of the epidemic.

It was reported that outbreaks of influenza like illness first appeared in 1916-1917 in British military hospitals in France and subsequently appeared in military hospitals in Kansas, the United States, in 1918. Is history repeating itself? Nobody will know the true story of the origins of Covid-19.

All we know is that the pneumonic virus has been co-existing with the human population for the last few hundred years. And it will still co-exist with us for the next few hundred years.

The fact that we have to live with Covid-19 virus is a no brainer. The Spanish Flu was most deadly between the years of 1918-1920 and it dragged on till the mid-1920’s before it finally disappeared.

Modern science today has produced effective vaccines and modern medical equipments and treatments that is able to control the pandemic with lower casualties. Together with improved social behaviours, the world is in a much better position now to control and eventually make Covid-19 fade away. Hopefully for another 100 years.

After the world wars, most affected countries embarked on reconstruction efforts and they reset their priorities from war mongering to economic development.

Similarly, after each pandemic, families, businesses and governments have to reset their priorities from health concerns to economic survival, from personal losses to a hopeful future and most importantly, to handover to our next generation a better, safer and more prosperous world to live in.

Here are some thoughts on how Malaysians can reset their priorities starting today:

Lives vs livelihoods

The only way to solve massive unemployment is to help the micro businesses and small and medium enterprises (SME) restart their operations, as this sector is responsible for at least 50% of national employment. Our banking sector has to seriously consider writing off or reducing these debts (accumulated interests) as a form of support for the cash-strapped enterprises.

Having reduced or no income for 18 months has devastated these small businesses. Rich Western countries have helped the industries with furlough pays etc for more than a year but not Malaysia.

The financial institutions should forego their short-term profits in the national interest to help reconstruct and rebuild the small enterprise sector. The multiplier effect of a reinvigorated small-enterprise sector will only benefit the financial institutions immediately, from payment of cars, housing and personal loans to higher consumption which improves trading velocity.

The government can help out too in terms of exemption of penalties for unpaid taxes and the Employees Provident Fund (EPF) contributions while some form of tax or duties relief should be given to the small enterprises.

The main consideration is to allow these small enterprises to use the balance cash available, if there is any left, to restart their business immediately. Give them some breathing space and oxygen when required. Now that health risks will be greatly diminished via high vaccination, we need to reset our priorities to livelihoods. Not a moment too soon.

The only positive change from this pandemic has been the awareness of personal and public hygiene standards that was lacking prior to the pandemic.

Marketplaces and restaurants are much cleaner, homes and workplaces are more sterilised than ever, and hand washing is now a necessary habit. This reset should be maintained if not enhanced further.

Wearing of masks have been an old habit in Japan and China to protect from pollution. Wearing of masks in food preparation and service-related activities are habits that should be perpetuated in the years to come.

That includes wet market operators and poultry farms where the origin of viruses hopping on to humans often occur. Mandatory work wear maybe?


This new concept of working from home for fully employed staff members is an experiment with many unexpected results.

My three children and their spouse are all working from home. My wife is complaining of the high electricity bills for air conditioning and the constant feeding of so many adults throughout the day. Can we claim from their companies some living expenses?

Meanwhile their companies are studying the loss of productivity from employees working from home. A general estimate of loss of 20%-30% in productivity seems to be the rule of thumb. Can we reduce their compensation by a similar percentage? Should we reduce our office space by half?

Come to think of it, we do not need that many employees nowadays as before. Since headcount has been reduced, we still have the same performance.

Now we have employees who love working from home and make all kind of excuses of not going back to work in their workplace. This will become a major problem for management.

The other problem is the need to self isolate at home due to close contact with a positive case. Latest news in the United Kingdom, if you are fully vaccinated, there is no need to self isolate if you have come into close contact with someone positive.

We do need to reset this work-from-home concept. Fair policies for both management and employees will need to be set to prevent workplace misunderstanding.

I believe there will be no one policy to fit all the jobs and not all the jobs fit the work-from-home concept. Eventually there will be attritions due to disagreement on personal choices versus management principles. No winners here.

Next week, we will discuss resets on many other issues including government and national goals. This week, we will have a new government or an old government in a new bottle but whatever it is, we know that we have to co-exist with the same bunch of old politicians, at least for the next one to two years.

If you are fully vaccinated, do go out and enjoy your limited freedom and activities. Cheers.

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

Malaysia must reopen soon

Pic: Malay Mail

I have been in London since Aug 4. The purpose of my trip? Medical procedures that are not available in Malaysia. Since Malaysia is categorised as an ‘amber” country, I had to self isolate and quarantine in my own apartment for 10 days.

I had to undergo compulsory swab PCR tests on day two and eight and I had the option to do an ‘early release’ swab test on the day five. Please note that arrival date is considered day zero.

To date, I have had swab tests on Aug 1 (pre-departure), Aug 6, Aug 7 (pre-admission to hospital), Aug 9 and 12. Five swab tests and so far so good, as long as I am being labelled as negative.

I have to do further swab tests today (second pre-admission) and one more pre-departure swab test in London. After landing in KLIA, I understand I will have to do an antigen test. As I am fully vaccinated, I am now allowed to quarantine in my own home for 14 days.

I do feel alienated when I walk on the streets or go into restaurants. I am so used to wearing a mask but almost everyone here in the UK do not wear masks! The exceptions are some old folks and the Chinese staff in Royal China restaurants. I understand that you have to wear masks when you take the underground trains. That’s all.

The UK economy is fully open and running at full steam. What can we learn from the UK experiment on managing a pandemic crisis? Follow the facts and data:

> Vaccination to date – first dose 90% of adult population. second dose 76%. In three weeks time, 90% of the adult population will be fully vaccinated. UK has also started vaccinating 16 and 17-year-olds.

> Positive cases Aug 12 – 33,074 cases a day.

> Admission into hospital 737 cases a day

> Patients on ventilation – 871 people

> Deaths – average of 90 deaths a day for the last one week.

There is a correlation between vaccination ratios and seriously ill and death ratios in this UK experiment.

Vaccination ratios are up while admissions into hospital and deaths down. Positive cases will always be detected as the virus is still around and all positive cases are advised to self-isolate at home for 10 days.

What then can Malaysia learn from the British experience?

Based on our latest data:

> Vaccination of adults – 70% have taken a first dose and 40% have taken two doses. In three weeks time, it will be 80% having taken their first dose, while 70% would have taken their second dose. So technically speaking, if we follow the British experience, we can open up our economy in early Sept. Perhaps on a precautionary step by step approach.

> For states that have had 70% of their adult population fully vaccinated, a full opening of economic activities with a vaccination passport being the criteria for dine-ins, attending functions, religious activities and back to work, can be recommended.

> For states that have had below 70% of their adult population vaccinated, they should remain in phase one and kept isolated from the rest of the country. A vaccination passport must be in place for economic and social activities and for inter-state travel.

> Wearing masks and hand sanitizers must still be a compulsory part of our daily lifes. Keep it simple, there is no need to micro manage standard operating procedures (SOPs).

It has been proven that all these SOPs have been ineffective in managing the pandemic.

The key solution to this pandemic has all along been the speed of vaccination of the population. And I must give credit to our National Covid-19 Immunisation Pro-gramme coordinating minister Khairy Jamaluddin who has done a remarkable job in sourcing, planning and implementation of the vaccination campaign.

Other than Singapore and China, Malaysia has done very well if compared to the other non-western countries.

We need to re-open our economy as soon as we healthily can. Not only is our general population in deep financial difficulties, the mental health of our citizens is in great peril. We need to regain some normalcy in our lives.

Restarting economic activities with our closest neighbour Singapore must be our priority as we have lost too much in employment opportunities. Citizens of both countries who are fully vaccinated must be allowed non-quarantine travel.

As our working mothers go back to work, fully vaccinated maids must be allowed to enter the country. They should still serve the two-week quarantine rules.

Travel restrictions for business purposes must be lifted for those who are fully vaccinated. For tourism to start, travel bubble arrangements between like minded countries can be considered.

We will need to adjust as we learn, making decisions based on latest key data. Nobody can predict the future and making decisions on hindsight is one step too slow.

We still have three weeks to observe the British experiment, crucial insights that can help us plan and make better decisions.

With our present political crisis, there is a possibility that a general election might be called soon.

Can Malaysia handle a general election with national campaigns over the next 90 days? I am confident that our Yang di-Pertuan Agong will make a wise decision to solve this dilemma.

In the meantime, please encourage everyone you know to get vaccinated. The sooner the better for all of us.

*The views expressed are those of the author. If you have any questions about the content, copyright or other issues of the work, please contact Newswav.

Avoid being sentimental in business

Malaysiakini - US banks deem Malaysia a 'high-risk money laundering'  destination
Pic: Malaysiakini

During the last 12 months, I have met many SMEs facing severe cashflow problems due to losses and reduced revenue. My first advice is always to regularise cashflow sufficiently to cover monthly operating expenses and bank payments.

Unlike any other recession, the current pandemic-induced recession has caused the most pain across many industries and livelihoods of individuals all over the world.

Like all recessions, businesses have to reset their priorities and strategies going forward.

During the last 12 months, I have met many SMEs facing severe cashflow problems due to losses and reduced revenue.

My first advice is always to regularise cashflow sufficiently to cover monthly operating expenses and bank payments.

Most times, for older companies, they have property assets – land or factory warehouse buildings charged against banking facilities.

For the smaller businesses, sometimes they have the house that they stay in being charged to the bank for bank facilities used by the company.

In the old days, every SME’s priority was to own a property when they started making money just because they knew the property would definitely have capital appreciation and they could secure additional banking facilities based on higher revaluation of the property later on.

Our local “kiasu” banking system will insist on collateral with every loan application besides tying up your arms and legs in additional protection via personal guarantees.

Looks like nothing has changed unless the loans are 80% guaranteed by Credit Guarantee Corp. Different banks have different risk appetite for SME loans.

As an SME operator, when do you decide whether you should buy a property?

That will depend on your spare positive cashflow and your intention or purpose of the investment.

If it is for own business use it is ok.

If you are a trading company and you buy houses and apartments for investment using company funds, then the stretch on your cashflow will come back to bite you later when your business is not doing well.

In such cases, it is better to dividend out the profits to shareholders and let the shareholders invest in their personal capacity.

SMEs must be disciplined in their financial management of the company.

If you cannot afford it, have a smaller office. No harm in staying humble.

Capex should only be on necessary investments that contribute towards revenue and the bottom line.

In that way, the core business will enjoy sustainable growth. Investment in non-core assets that do not contribute positively to revenue growth of the core business should be avoided.

All these problems will surface when SMEs face a recession.

So, what do you do in a very weak property market when your assets have to be sold at a much lower valuation? Sometimes the final selling price is not sufficient to cover all the multiple loans that you have charged to the banks.

Troubled SMEs have a few options available depending on individual company state of affairs.

Reach out to external equity. If your business is still viable but extremely short on cashflow, look for external investors. Be prepared to give up part of your shareholding. General rule of thumb – the major shareholder looks after financing of working capital. If the external investor takes a majority position, then let him finance the business and you can discharge your property from the bank.

If your business is still viable and the sale of property will provide you with additional cashflow and reduce the payment of bank interest, then do it. I am assuming you want to keep the company to yourself.

If your business is not viable and you are not able to get an external investor, sell your property, clear all bank loans and suppliers debt and close the company. No point using good money to chase after bad money. You will dig a bigger hole than what it is now.

During a crisis, it is critical to think with less emotion and stop being sentimental. Pay attention to the numbers and the cashflow required. Don’t forget this year is going to be another tough year. The pandemic will not go away this year or the next.

It is difficult to see your business which you built over the last twenty years face a difficult crossroads at this moment. But if your business has been facing difficulties pre-pandemic, then you have ignored the earlier stress signals. No excuse and no way you can blame the pandemic for the difficult situation that you are in now. The pandemic merely accelerated the declining performance of your company.

What I notice to be quite common among matured SME owners is the sentimental attachment they have for the business that they have grown accustomed to. While the external conditions and the industry have changed, they continue to operate in the same manner that they have been doing for the past twenty years. With disruptions coming in thick and fast, they simply do not stand a chance in this current market dynamics at play. What they don’t understand they ignore.

For the young entrepreneurs, you will travel the same journey as what the old entrepreneurs have gone through. You will experience rapid growth in the early years and have some good profitable years. Then you start feeling confident to purchase your own property. The you start having bigger dreams of investing into more properties, thinking that you can make more money from such investments.

Do be careful with your cashflow planning especially when paying more for interest on higher debt. Just remember the monthly principal instalments will reduce your cashflow needed for your core business. Rental revenue is never steady nor sufficient in an over supplied property market. Only invest when you have spare cash not needed by your core business.

It is not foolish to run your business on an asset light strategy until you have accumulated sufficient profit reserves. Focus on the core business and do it well. Never count the chickens before they are hatched. You might be disappointed if your dreams remain just a dream.

Learn from the mistakes made by old entrepreneurs like me. And trust me, we old geezers have made many many mistakes not because we are not wise. We are just sentimental, that’s all.

*Views expressed here are the writer’s own.

[EXCLUSIVE] What Communities Need To Do To Survive

Rekindle Spirit of Merdeka
Pic: NST

In the last twelve months, international traveling for Malaysians came to a standstill. Airlines were not allowed to fly, borders were closed and Malaysians were asked to stay at home. Businesses were asked to close, open, close and now opened again. Every instruction were given as SOP’s and citizens have to follow diligently or we will be penalized with a summon or fine. There is absolutely nothing we can do except to obey and assist our government to fight the pandemic.

In the meantime China is practically COVID free but fighting a different battle. Battered in a trade war by past President Trump of USA, China now faces additional sanctions by current President Biden who now ropes in its allies like United Kingdom, Canada and Australia to put pressure on China on the issues of ‘human rights’ in China and democracy in Hong Kong and Taiwan.

China went on the offensive against the western media and the American government by asking for prove or evidence of human rights abuses happening in Xinjiang and recently invited many Ambassadors to visit the hot spot to see for themselves. What is really apparent is that the Chinese government has more than 90% popular support from its 1.4 billion citizens who are happy and feeling optimistic of their economic future.

We have a Chinese communist party who runs China like a socialist state in terms of welfare and national development but allows a capitalist economy to flourish. This must be the strangest combination of strategies to run a country but funnily this communist-socialist- capitalist model seems to work well for China. Besides lifting 800 million people out of poverty, China has the most advanced infrastructure/ transportation systemin the world. Besides having the biggest middle class population in the world, it is the only country that still grew its GDP last year.

And the joke is there is nothing USA can do about it except to harp on human rights values and insisting democracy is the only way to run a country when they themselves faced challenging issues at home on human rights, racism and attack on democracy itself by their own citizens. USA has lost much credibility as the self imposed democratic superpower that can decide who, why, and how they want to dictate the world order.

Now that reality is slowly becoming more evident, USA is domestically going on a reset by investing in their infrastructure and re focusing on their technological competitiveness and innovations. Perhaps USA must prepare the right mindset of being the second biggest economy in the world. Numbers don’t lie and truth sometimes hurt the ego.

Perhaps USA should stop interfering with other countries’ internal affairs. Harping on how China treat their minority people especially in the deradicalization of the Uighurs when they have their own domestic terrorism. Harping on how China treat Hong Kong rioters when they themselves can’t handle local rioters back home. It is just like a parent teaching other parents about preventing their children from becoming hooligans when his own son has been arrested for stealing and causing public mischief.

Every country has its own unique characteristics but the elected government (non military junta) is almost always controlled by the majority race of the population. The one person one vote system ensures that the main leader of the majority race almost always become the head of the government but there are exceptions like Barack Obama some twelve years ago.

In Malaysia, our biggest parties are race and religion based since independence so naturally the biggest party UMNO has been ruling a coalition government from independence in 1957 until 2018. It is not surprising then that Malay parties will always rule the country as Malay Muslims consist of 65% of our general population. Except for Sarawak, Sabah and Penang where the population skewed towards indigenous and minority race, we will see a Malay state government for the rest of the country. So politics by race is perpetuated by leaders who aspire to be national leaders.

This is how a democratic country selects its leaders and there is absolutely nothing the minority citizens can do about it. What differs in all countries will be the way the majority government treats the minority citizen in their country. Does every citizen have equal rights and a place in the sun in his home country?

As a Malaysian Chinese born in this country, I feel blessed that I have many friends of all races and I have my place in the sun in this beautiful country. I have never desired to migrate to other countries and I will be buried in this country when it is time for me to depart. But I do worry for my children and my grandchildren going forward as Malaysia is becoming more polarized by race and religion. And there is absolutely nothing I can do about it.

As for the Chinese community in Malaysia, I believe that by functioning as a close knit community, we can overcome many obstacles together. We should continue to provide affordable high quality education to our children from primary to pre university. With the shrinking quota for public university, more scholarships and education loans should be made available for students to further their studies in private universities.

Needless to say our community associations should step up to look after the poor and the needy. Business leaders must also step up to look after micro and SME businesses by giving a helping hand. Intra community economic support will be vital to keep small businesses afloat and provide jobs. Our children must be taught to be resilient, resourceful and to work hard for their families and to support our community.

In these modern times, perhaps a community super app in Mandarin and English should be created to achieve all the above aspirations. A super app that directs scholarships and loans to students, creates job opportunities in local communities, creates business opportunities for micro and SME companies and most important of all to build a close knit community that can withstand economic hardships together.

Can we do something about this? I believe we can and we should if we want our children and grandchildren to have their place in the sun.

*Views expressed here are the writer’s own.

Motivation Behind The Motives

Best 6 Morning Markets in Klang Valley - Malaysia Breakerz
Pic: Malaysia Breakerz

My favorite personal moments in life now seems to be confined within the timeline of 10pm till 3am. Sitting on my balcony chair and having a slow smoking cigar, I have the luxury of time and the quiet of the night to reflect on the happenings of the day and to gather my thoughts on my plans for tomorrow. I write best during these hours, free of interference especially on the need of having a conversation with my wife.

When one has too much free time, the mind wanders freely picking up random issues in life to gripe about, be it daily happenings that affects your life or politics that affects the economy.

The key question in my mind is always about the motives behind the actions and the motivation that drives such actions.

My gripe today is about plastic bags. Yes it is about the availability of plastic bags to place my purchases when I shop at my favorite supermarket in Bangsar. Earlier this month, this supermarket completely stopped making available plastic bags at the check out counter in their campaign to save the planet.

When the government made a decision some years back to force consumers to pay 20 cents for a plastic bag (which costs a few cents), supermarkets all over the country rejoiced at the prospect of turning cost into profits besides saving the planet as well. My favorite supermarket introduce recyclable bags which was a great campaign as I see many shoppers especially housewives bringing these bags for their shopping trips.

As I am not a househusband, I would normally go straight to the supermarket from my office to pick up some groceries without any recyclable bags. Consumers are now familiar with the question from the check out counter cashier “ Do you want to use plastic bag” to place your products? I would normally be glad to pay for the 5-10 plastic bags which incidentally are recycled at home, used in the many small garbage bin receptacles in my house.

In this instant two weeks ago, I was faced with the dilemma of not having the choice of buying the plastic bags as the supermarket made the decision to force consumers to use recyclable bags if they want to shop in their supermarket. The cashier pointed out to me the availability of 5 different deigns and sizes of recyclable bags besides her checkout counter which costs between RM 3.80 to RM19.90 per bag.

Being a griping old man and a regular customer to boot, I stood my ground and insisted that they provide me with a proper means of carriage for my RM700 worth of vegetables, meat and bottled plastic drinks. They scrambled and found 3 used cartons from their back room as I was holding up the queue. I had to apologize to the mother and son waiting behind me who incidentally is not aware of this new policy and did not bring any recyclable bags too.

This incident begs the question on the real motives behind the management decision to implement a ‘no plastic bag’ policy in a supermarket. If it is to save the planet, then the consumers should be offered a cheaper alternative (like brown paper bags) to the high priced recyclable bags. Instead the consumers are given less choices and at a much higher price too. If their motive is genuine, sell the recyclable bags at a loss or at cost and consider it as a CSR project.

This smacks of profiteering in the name of saving the planet. It looks as if the profit from selling the plastic bags is insufficient to cover their bonuses. I have shopped in Tesco and Sainsbury in London and I had the choice of paying 20 pence for a much sturdier plastic bag. Consumers should not be inconvenienced when they shop at retail stores. Customer service 101. Duh.

It seems that I am not the only one griping about motives. In a press conference a few days ago by Industries Unite, which is a coalition of 110 trade associations with 3.3 million business owners, they were griping about the motives behind the recently announced RM10,000 and RM50,000 fine on violations of the SOP guidelines on wearing masks and social distancing.

With a genuine motive of preventing the spread of COVID 19, the government banned inter state traveling and implemented tight guidelines on social distancing and family gatherings especially during Chinese New Year. Permission was given to celebrate reunion dinners for family members who stay in the same house. I scratched my head on that one. What next? Seek permission to use the toilet in my house? This is taking the ‘big brother’ watching over you a wee bit teeny too far, I must say.

Anyway, Industries Unite demanded some answers from the government. They questioned the motives behind the high fines set by the government which is detrimental to the business owners who are already suffering from poor business for the last 12 months. Poor communication and poor planning has led to haphazard implementation by enforcement agencies.

They question the legality of the fines, the interpretation of the SOP guidelines by various state agencies and PDRM and the flawed design of the SOP’s without consulting the business community. This high handed approach is detrimental to the revival of the economy.

Beside the fines, other government agencies like HRDF have asked for increased contribution from the business community despite the fact that most companies are already in ICU fighting for survival. It is tantamount to extracting blood from a dengue patient with a dangerously low blood count of 4.

There seems to be a disconnect between the government of the day and the civil service with the business community in the current prevailing state of the failing economy. The government and civil servants tend to forget that their operating expenditure comes from income taxes derived from employment of individuals and corporate profits.

Instead of giving a helping hand to the fallen, they are adding additional cuts and wounds besides the occasional punches and kicks to the business men lying on sick beds. Other than ego and sense of power, I failed to understand the real motives behind such flawed decisions.

Now our Ministers are contemplating removing the inter state traveling for the coming Hari Raya festivities. I am just wondering what the new SOP’s will be like. Maybe we will finally understand the real motives behind the great politician minds of our generation.

Get well soon everyone.

*Views expressed here are the writer’s own.

The different meanings of being wealthy

For the wealthy Chinese, they only wish for more wealth. The more ang pows they give away, the more wishes of ‘more wealth’ they receive.

HOPE you are celebrating Chinese New Year with a happy mood. For those who missed the reunion dinner due to the ban on interstate travels and the 10km restriction, there will always be another reunion dinner next year and the next 60 years.

Chinese tradition and culture have existed for a few thousand years and it will survive minor disruptions by viruses and human bugs.

Chinese culture has the funniest greetings. Everyone from young to old wishes everyone ‘Gong Xi Fa Cai’ which literally means wishing you more wealth. A Happy New Year greeting is not sufficient for a child who finally visits his 80-year-old grandfather after a year of lockdown. The grandfather and his five-year-old granddaughter simultaneously wishes one another Gong Xi Fa Cai as the ang pow crosses hand. No Gong Xi Fa Cai, no ang pow.

When you have 1.45 billion Chinese in China and another 400 million overseas Chinese diaspora wishing one another ‘more wealth’, non-Chinese must think Chinese all over the world only think of being wealthy. Well, you are right.

Wealth have a different meaning for different segments of Chinese society. For the poor, it means improving livelihoods and being financially able to provide education for their children all the way to university. The Chinese people often say that ‘Education is Wealth’ which means that an educated child will amass more wealth in life. More wealth means more success.

For the wealthy Chinese, they only wish for more wealth. The more ang pows they give away, the more wishes of ‘more wealth’ they receive. Which is why the Chinese rich gets richer all the time. The wealthy migrant Chinese, however, do realise that they are not able to take their cash with them when they live in the afterlife. So they become philanthropist, donating to their clans association, helping to build Chinese schools and temples.

The older generation Chinese businessmen were like the Japanese, they looked after their staff for life. My late father worked for Petaling Gardens Bhd (under Ang family then) till past 70 years of age until I asked him to retire. Mr Ang gave him a gratuity payment upon his retirement despite no such retirement plans for staff leaving the company.

Another funny greeting that non-Chinese do not understand is instead of greeting ‘How are you?’ (Ni hao ma) to friends and guest, the older generation, including myself, would ask ‘Ni chi le ma’ as in ‘Have you eaten?’

The main reason for the greeting is to start a conversation but I suspect that in the older generation, food was scarce and it was not unusual for neighbors to share whatever food that was available in their house. As it was impolite and embarrassing for an hungry person to ask, the host will cordially invite you to eat in their house. I find this cultural act of compassion to neighbours and community at large has slowly disappeared among the new generation.

In the 1950’s and 60’s, many Chinese families started sending their children to English type schools. My uneducated mother decided to send me to a missionary school, La Salle PJ, because of the high quality education reputation. She also believed that having an English education will help me find a good job and career, bearing in mind that all the major trading houses were British and Dutch, and English literate graduates were in demand.

She was right.But I am now regretting the decision not to send my children for at least six years of Chinese primary school. The main reason is China has become the biggest consumer market in the world and the lingua franca required is Mandarin. I am lucky that my second daughter in-law is from China. She is proficient in both Mandarin and English, having studied in USA and England. She is now my eyes and ears for everything Mandarin and provides an insight into China culture and norms.

I am now in discussion with my sons and daughter in laws of eventually sending my grandchildren to Chinese primary schools. I am however waiting impatiently and in desperation for the first grandchild to arrive. Sigh. Children don’t listen to their parents like before.

My late brother’s three children attended Chinese schools from Primary One all the way to Form Six (UEC). Their schools fees for attending Hin Hua independent school was RM300 a month which was reduced by half upon application for scholarship.

As the UEC results is not recognised for admission into local universities, his eldest son got a place in Nanyang Technological University, Singapore. Without my knowledge, my brother asked for an interest free education loan of RM6,000 (max) from Klang Hokkien Association to send his son off to Singapore. Payback was RM500 a month after he started working. Upon his graduation, I immediately paid off the loan in full so that another deserving student have access to an education loan.

Nanyang gave full scholarship to him with the condition that he stayed back in Singapore to work for at least two years. He is now still in Singapore and with a PR status.

In the meantime his two younger siblings failed to achieved the minimum 6A’s out of 9 papers in the UEC exam. So their only choice was to join the local private universities like HELP and Inti. Luckily, they managed to get a PTPTN loan of RM40,000 each to pay for their school fees. As they are now gainfully employed, they have started paying back the loans at RM400 a month over nine years.

For the B40’s, sending their children to even a Chinese independent school is a financial burden, let alone to universities without any scholarship help. My mother had to run a canteen in a construction site to put me through a local university back in 1980. And if I remember correctly, the school fees at Universiti Malaya’s economics faculty was about RM560 per term.

To develop the young generation of tomorrow, a good education from schools is of upmost importance. Chinese parents will choose schools that provide the best education in terms of quality teachers and excellent standards. The poorer families will work harder to provide the best education for their children as best as they can but with the rising cost of education, their struggle is real and sometimes insurmountable. Their children will drop out of school.

As such, there is a real need for the local community associations and the Chinese schools to ensure that no B40 child is left behind and bereft of a quality education due to financial constraints faced by their parents. Yes, there is already financial support for such cases but is it enough? What is needed is to build local community support within and having these support easily accessible.

Consistent with our Chinese culture, parents in distress are normally too embarrassed to ask for help. Association and school staff should adopt a new mindset and new greetings to such parents.

Wo ke yi bang ni ma? Can I help you?